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Faq

Do you also ship abroad?

Yes. We also deliver also to Germany, Belgium and Spain

HOW MUCH ARE THE SHIPPING FEES ?

The delivery costs are offered on all orders from 50 euros in purchases in mainland France.

For international deliveries, delivery costs are offered on all orders from 80 euros of purchase.

All our orders are sent via Colissimo.

France:

- Colissimo home delivery - with signature: € 4.90

- Colissimo Home delivery - Without signature: € 3.90

Germany, Belgium, Spain:

- Colissimo Home Delivery - With Signature: 5.90 EUR

What are the preparation and shipping times?

Orders are prepared within 24 to 48 hours (This period may be extended in the event of strong requests).

Once prepared,Your order is sent by post within 2 to 3 working days in France and in the main European cities (indicative period sent by post).

Once dispatched,You will receive a confirmation email with your tracking number.

How can I check the condition of my order?

To follow the status of your package, you just have to bring your tracking number that you have received by email and connect to the site of our carrier in order to know its status.

What payment methods do you accept?

We accept Visa and Mastercard bank cards.

IS THE PAYMENT SECURED ?

Absolutely, our shop is fully secure and we have an SSL encryption system to protect your personal and confidential data. We used secure Stripe payment systems.

I still haven't received my order, what to do?

Have you received the shipping confirmation of your order? If your order has been shipped for more than 2 weeks, contact us with your order number, we will launch an investigation and come back to you within 48 hours.

I received a damaged/defective article, what to do?

We are sorry. Please contact us by explaining the problem and joining a photo for proof, we will do our best to find a solution. Contact us at the following address: info@offyra.com

I am not satisfied with my order, can I be reimbursed?

Of course. You have 15 days from the date of receipt of your order to return any product to us which would not give you complete satisfaction.

Upon receipt of your order, you havea period of 15 daysTo make a return request and take the procedures.

  1. Contact us via ourContact form Or at info@offyra.com address, indicating your return will - exchange or refund, your name as well as your order number.
  2. A response with the procedure to follow will then be undicated to you within 48 hours workers with the delivery address.
  3. Packed your jewelry in the original boxes with a little word inside indicating your order number.

The shipping costs are your responsibility with no exceptions for ordering errors.

Solid jewelry may not be the subject of exchange and/or refund.

Also for hygiene conditions, no exchange or refund will be made for earrings.

When will I be reimbursed?

Upon receipt and control of the perfect condition of the jewelry and its packaging, we will reimburse you within a maximum of 15 days on the means of payment used during the purchase.

OTHER QUESTIONS ?

Do not hesitate to send us a message by email to info@offyra.com or through our form.

We will be happy to answer you!